Good afternoon
Please help me solve the problem related to the Internet and incompetent MGTS employees!
On 12/31/15 the Internet stopped working. On the same day, 12/31/15, I left application No. 10180673. Until 01/12/16, I called MGTS every day with a request to get the Internet working. Every day I try to find out the reason why no one has yet started solving the problem based on my application and why they couldn’t fix the Internet in 13 days? Each time I had to talk with 3-4 incompetent operators who redirected me to different departments. Technical operator MO support redirected me to those. support for Moscow, saying that my area is served by Moscow, and the tech operators. Moscow support sent me to the Moscow Region. Today I received an SMS stating that according to my application No. 10180673, work was scheduled only for January 19, by which day it will already be the 20th day from the date of application. After that, I called with a request to postpone the work to the 12th or 13th, but was refused. Please help me resolve this issue as soon as possible.
Phone number-84956352219
Application No. 10180673
I ask you to help solve this problem in the coming days, otherwise I will be forced to contact ROSPOTREBNADZOR and other authorities.
The home phone has not worked for five days now. The repairman came and said that there was nothing wrong with the apartment. Line problems. Setup lasts the entire working week. It's already the weekend and the phone still doesn't work. With a question about automatic recalculation of payment for a non-working telephone, they offer to go and write an application and walk around the offices with it. I have a small child and there is no way to go and write a statement. I ran to the neighbors to call an ambulance. No one at MGTS can clearly explain anything about the timing of repairs. One excuse, call tomorrow. What to do?
Comments:
The phone stopped working on 11/25/2014. I’m dialing MGTS (after listening to information that no one needs for quite a long time, at least 15 minutes until they connected with whoever I needed) but this is lyrics. Situation: by MGTS in 2013. We installed blocks in every apartment in our house, and this block stopped working. The socket for the unit was also installed by your specialists; it turned out that after a year and a half, the wire from this very socket was burning in the panel. Question: why, after one year, if such a breakdown occurs, does your organization refuse to fix the breakdown? Note: Yes, you yourself understand that the wiring in the Dezovskaya panel works for years and, fortunately, does not break. Please try to assess the situation sensibly. It’s your mistake and you refuse to fix it. Of course, we will do your work for you, but please answer me - why is this happening? My phone number is 89161141338 Sergey Viktorovich Parshin.
AND
A large-scale failure occurred today in MGTS, as recorded by the website kazhdysboy.ru, which monitors problems in the operation of several services.
According to the graph on the company's website, the failure occurred around noon, and the maximum number of errors was recorded at 13:00. Users in the comments confirm problems with the Internet and landline phones. According to them, problems, in particular, exist in the area of the Novokosino, Orekhovo, Oktyabrskaya, Izmailovskaya, Alma-Ata, Skhodnenskaya metro stations and more. Mostly, subscribers write that landline phones can only make outgoing calls, and there is no Internet access at all.
Versions appeared on social networks that the cause of the failure was repair work in the city center. There is no official information yet: the MGTS website is not accessible and suggests trying to come back later. The answering machine in the contact center reports that "due to network work, there may be a short-term restriction of access to Internet and telephony services", and promises that "all services will be available in full in the near future".
Moscow City Telephone Network (MGTS) is a Russian telecommunications company established in July 1882. It is one of the largest local wireline operators in Europe. The main shareholder is MTS. As indicated in the operator’s reports, at the end of 2014 (the latest data from the official website) the number of subscribers was 4.2 million people. According to the company itself, its share in the Moscow fixed telephony market for private clients reaches 96%.
/ Tuesday, June 21, 2016 /Topics: Kalininskaya Metro
On Tuesday afternoon, complaints began to be received en masse from various parts of the capital about problems with landline phones and Internet access provided by the Moscow City Telephone Network (MGTS). Over the past few hours, the graph of the dynamics of calls for failures has literally covered the entire city.
As the portal roem.ru notes, for some subscribers, telephone numbers work only for outgoing calls, and short beeps are heard for incoming calls. .
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Meanwhile, messages appeared on social networks that the cause of a large-scale failure was construction work in the center of Moscow. Workers in process "They cut down the MTS and MGTS highway". According to preliminary data, telephone and Internet service will be restored by this evening.
“What’s happening with the telephone lines and the Internet? Half the city doesn’t have anything working. The technical service phones don’t work either. When will this end? The option voiced by the answering machine is from the series “work is underway.” ", not very happy, the work can take a month", - the townspeople are indignant.
In the MGTS community on the social network “ In contact with " the number of complaints in recent hours is already in the hundreds. The company's technical support representatives responded only to early users, stating that the reasons “ are being clarified".
MGTS has fully restored the operation of landline telephone communications and the Internet after the failure, which was recorded at lunchtime, the company’s press service told MOSLENTE.
"Currently, communication has been restored in full. The cause was a cable break", - said the press service representative. However, she refused to specify the location of the wire damage. The number of subscribers affected by the failure is counted.
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Users in the comments confirmed problems with the Internet and landline phones. . . . . .Landline communications, like any other telecommunications service, may stop functioning for a number of reasons: failure of fiber-optic or copper transmission lines, network congestion, telephone failure, and much more. Naturally, in such situations, the subscriber will need to notify the operator about the malfunction of the landline number in order to submit a repair request and call a technician. But first of all, MGTS clients from Moscow and the Moscow region have quite natural questions: where to call and what to do if it doesn’t work?
What to do?
Firstly, in order to solve the problem as quickly as possible, you have to identify the source of the problem. This could be a breakdown that occurs within or outside your home. Secondly, this point will need to be expressed to an employee of the Unified Contact Center by calling from a work phone number:
- city communications – (495) 63 – 60 – 636;
- cell phone – 0636.
The hotline operator will provide you with the consultation you need. If remote technical support turns out to be useless, a specialist will accept your request to call a technician.
Meanwhile, if you do not have the opportunity to use your home or mobile phone to contact the Contact Center, visit one of the Service Centers, of which there are currently more than 20 units in Moscow. A map with current addresses of official representative offices of MGTS, including information about the operating modes of each of them, is available at this link.
Repair Bureau
– a structural unit of a telecommunications provider responsible for technical support for subscribers. In general, assistance to the company’s clients is provided in two ways:
- remote consultation provided by hotline staff - works 24/7;
- organization of repair work - as necessary.
It is worth noting that equipment repairs are carried out by MGTS partner companies, so the quality of service, as well as the cost of services provided to eliminate breakdowns in some cases can vary significantly depending on the area, street or even house. For example, in Moscow alone, the above-mentioned telecom operator has more than two dozen permanent contractors, the number of which, in certain months, either increases or decreases.
Call the master
While you are calling to apply for a technician, leave your work contacts to the operator so that he can clarify the time that is convenient for you and send a free specialist to the appointed place.
Upon receiving a call, the repairman will carry out diagnostics of cable networks and related equipment in order to identify a breakdown. If it turns out that the cause of the malfunction is located outside the subscriber’s home or apartment, then all costs of eliminating it will fall on the provider. But if the telephone set or wire fails due to the client’s fault, then the financial side of the issue will become his problem. And as already mentioned, the cost of restoration work must be clarified on an individual basis.
Reviews about the work of the repair bureau
Looking ahead, let's say that subscriber reviews of the MGTS repair bureau on specialized forums and communities on social networks are divided. This may be due to the human factor, when the quality of the service provided largely depends on a specific specialist, or the lack of proper control of the company in relation to the service personnel is to blame.
Elena – 24 years old (Moscow):
I can’t help but complain about MGTS repairmen. I have the feeling that they have one person working there for the whole of Moscow. For example, after submitting an application, I waited 12 days for a specialist. And all this time the landline phone was turned off, and for my business, a small online store, this is more than critical. It’s good that at least there is an opportunity to set forwarding to a mobile phone.
Sergey – 35 years old (Pushkino):
Last week, a brand new GPON router, to which a landline connection is connected, stopped showing signs of life. Therefore, I immediately turned to the Contact Center for help. There, unfortunately, I was tortured with banal recommendations about rebooting the device, but after another unsuccessful launch, they accepted a request to call a specialist. He came after two hours, taking with him a new router. It is noteworthy that no one even asked for a ruble for diagnosing the fiber optic cable and replacing the modem.
Alexey – 41 years old (Moscow):
I don’t know what MGTS should do with these contractors so that they can understand the meaning of the word “service”. Why does a “master craftsman” come to my home, in the center of Moscow, on a call with a tasty fume and leave behind a heap of garbage, but somewhere on the outskirts, right next to my parents in Odintsovo, the guys don’t allow themselves to do this and do everything highest quality?